Getting support only gets better: real-time, online and using a big existing community. Best Buy at Union Square in New York City is promoting the Twitter support site: Twelpforce.
The beauty and arguably also the downside of care support on Twitter is of course that regardless the difficulty of the problem the question and answer will fit in 160 characters.
When looking at the Twitter page it is clear that it is not a stellar success yet, but who knows what this campaign will do.
What do you say: is support through Twitter a great idea or should we return to the good old discussion forums?
Book a Discovery Call
Quite a few readers reach out to me with brand thoughts, ideas, and challenges. As it is always a lot of fun to learn what is going on I decided to make things a bit easier. On a few Fridays in the next couple of weeks, you can book a free discovery call me with me.
It is very easy to do: just click the link below, pick a Friday & slot, and you get the invite in your email.
I am looking forward to talking to you and learn more!