Best Buy offers real time support through Twitter

Getting support only gets better: real-time, online and using a big existing community. Best Buy at Union Square in New York City is promoting the Twitter support site: Twelpforce.

The beauty and arguably also the downside of care support on Twitter is of course that regardless the difficulty of the problem the question and answer will fit in 160 characters.

When looking at the Twitter page it is clear that it is not a stellar success yet, but who knows what this campaign will do.

What do you say: is support through Twitter a great idea or should we return to the good old discussion forums?

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